Contact Us | University Health Plans, Inc. (2022)

We’ve put together some frequently asked questions about your student health insurance plan.

If you have a question you cannot find the answer to, please submit the Contact Us form below.

WAIVER

How do I submit a waiver?

The process to submit a waiver is unique for each school. Information about your school’s waiver process can be found at www.universityhealthplans.com, select your college or university from the drop down menu and click on the “Waiver Form” link, located in the left-hand side navigation menu.

Was my waiver approved?

All waiver communication will be sent to your school email address or any other email address that you provided upon submission of your waiver. You will receive an immediate confirmation email when your waiver form has been submitted which will indicate whether your waiver has been filed OR under review. If under review, a subsequent email will be sent when/if additional information is required as well as when the waiver is approved or denied.

I haven’t registered for classes yet; can I still waive?

In most cases you will not have access to a waiver until you have registered for classes and have been charged. Please allow 2-5 business days following registration to have access to a waiver form through our site. You must meet your school’s insurance eligibility requirements to have access to a waiver.

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Will my waiver be valid for my entire college career?

No, your school may require a waiver annually or each semester. Please carefully review the waiver form to confirm how long your waiver is valid through. You MUST complete a new waiver for each waiver period as required by your school.

How do I update my insurance information after my waiver was already submitted?

Please complete the contact us form below with your new or updated insurance information.

I am an international student; can I buy my own plan to waive with?

International waiver requirements are unique to each school. Prior to purchasing any plan, please confirm the plan meets your school’s international waiver requirements.

I answered YES, to every question, why is the waiver saying I am not eligible?

In some cases, by answering YES, you are indicating your coverage does not meet your school’s waiver requirements. Please go back to the waiver and review each waiver question thoroughly. If you do not know what kind of coverage your health insurance provides in the area of your school, please contact your insurance company to inquire.

Why do I still see a charge on my bill if I waived?

The waiver process is unique to each school. Please refer to your waiver confirmation email for processing timeframe. Important: Some schools do not remove the charge for insurance but instead apply a credit for the same amount, cancelling out the insurance charge.

I will be losing my coverage during the year, should I still waive?

Yes, you should still waive if you have comparable health insurance. If you experience a loss of coverage during the policy period, you are expected to either obtain another plan that provides comparable health insurance or enroll in your school’s plan. If enrolling in your school’s plan, please contact us prior to losing your insurance to obtain enrollment instructions. You have a limited amount of time to enroll from the date you lose coverage.

ENROLLMENT

Am I eligible to enroll?

Information on your school’s eligibility requirements can be found at www.universityhealthplans.com, select your college or university from the drop down menu. Only students who meet the eligibility requirements can enroll in the student health insurance plan.

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How do I enroll?

The enrollment process is unique to each school. Information on your school’s enrollment process can be found at www.universityhealthplans.com, select your college or university from the drop down menu and click on the “Enrollment Form” link, located in the left-hand side navigation menu. You can only enroll during the open enrollment period unless you have a qualifying event (e.g., loss of coverage).

Why was I enrolled in my school’s insurance plan?

Your school requires you to have insurance, to ensure you are covered you have been enrolled in the Student Health Insurance Plan. You may have an opportunity to waive the plan you were enrolled in if you are covered by your own insurance plan and it meets your school’s waiver requirements. Please go to www.universityhealthplans.com and select your college or university from the drop down menu to review waiver requirements and the deadline date to opt out of coverage.

I just enrolled online, why am I not active?

If you completed the online enrollment form within the past 24 hours, this confirmed you are accepting the plan and need to be activated. Activating your insurance with the insurance company takes time and is not instant upon completion of the enrollment form. Please review your enrollment confirmation email for the enrollment processing timeframe.

I completed an enrollment form but I meant to waive, can I fix it?

The enrollment and waiver process is unique to each school. You may be able to change your decision if it is not past the enrollment/waiver deadline date. Please complete the contact us form below to submit your request.

Can I enroll my dependents?

Some schools provide dependent coverage, but not all. If your school offers dependent coverage, information on your school’s dependent enrollment process can be found at www.universityhealthplans.com, select your college or university from the drop down menu and click on the “Dependent Enrollment Form” link, located in the left-hand navigation menu. You can only enroll eligible dependents during the open enrollment period unless they have a qualifying event (e.g., loss of coverage, birth).

I missed the vision or dental enrollment deadline, can I still enroll?

Unfortunately, if the deadline has passed then the opportunity to enroll is no longer available. You may be eligible to enroll for the next coverage period when open enrollment begins. Enrollment is optional and not required by your school.

GENERAL

Why does my school require me to have health insurance?

Insurance requirements are unique to each school. Your school, academic program, and/or visa status may require that you have health insurance. Health insurance guarantees that you will be able to obtain necessary treatment in the event that you develop a serious illness or injury. Health insurance also guarantees that you will be able to obtain medical services like immunizations, physical exams, prescriptions, and mental health services when you obtain care from your doctor.

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How can I change my address?

You can change your address by completing the contact us form below.

How can I get my insurance card?

Some insurance carriers mail physical ID cards and others provide an electronic version. Information regarding ID cards can be found at www.universityhealthplans.com, select your college or university from the drop down menu and click on the “Insurance ID Card” link, located in the left-hand side navigation menu. Some Insurance carriers may require you to create an online account to access your electronic ID card.

Can I get a copy of my tax form?

You may request a copy directly from your insurance carrier by calling the customer service number on your insurance card. Aetna, UHCSR, and Wellfleet have made tax forms available online bylogging into your insurance companies account. To access or create your online account please visit www.universityhealthplans.com, select your college or university from the drop down menu, and click on the “1095-B Form” link, located in the left-hand side navigation menu.

I had a visit or filled a prescription before I had my insurance information available, what can I do?

If you paid out of pocket for your visit or prescription, you may submit a claim as long as the date of service was within your school’s coverage period. Your provider may be willing to submit the claim to your insurance carrier for you. Information about the claim process can be found at www.universityhealthplans.com, select your college or university from the drop down menu and click on the “Claim Form” link, located in the left-hand side navigation menu.

Will my insurance end the day I graduate?

Your insurance will remain effective through the end of your school’s current policy period. (Example: your plan provides coverage through August 14th, and you have a May graduation date, you will remain enrolled through August 14th).

I graduated, can I still purchase the insurance next year?

Only students who meet the eligibility requirements can enroll in the student health insurance plan. However, a few schools offer a continuation plan or OPT option. If coverage is available after you graduate, the enrollment instructions can be found at www.universityhealthplans.com, select your college or university from the drop down menu and refer to the “Continuation Plan Enrollment Form” or “OPT Enrollment Form” link, located in the left-hand side navigation menu.

HEALTH INSURANCE GLOSSARY

Click here to view common health insurance terms defined

Please complete the below form for general inquiries about your school’s student health insurance plan.

Please DO NOT send sensitive information like social security numbers, credit card numbers, or health/medical information via this form.

An asterisk * denotes a required field.

Step 1: Select your school


University Health Plans, Inc.
15 Pacella Park Drive, Suite 130
Randolph Ma, 02368

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New business or college/university administrators please contact:
Toll Free: (800) 437-6448
Fax: (617) 472-6419

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